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Terms and Conditions
Terms and Conditions www.ecopack.pt
1. Identification of the holder of the domain www.ecopack.pt
The website www.ecopack.com is intended for the dissemination and sale of goods by PBP net comerce, Lda., Headquartered at Rua Horta de Bacelos, nº 4 ( antigo lote 13 ) 2690-390 Santa Iria de Azóia Lisbon, with Taxpayer No. 514 695 285 and, hereinafter, designated as Ecopack.
2. Scope and Object of the Terms and Conditions
These Terms and Conditions apply to users of the www.ecopack.pt website and to any commercial and other operations and transactions carried out on this website.
Navigation on the website, as well as the purchase of any product through the Ecopack store, implies the acceptance of these Terms and Conditions by the customer.
Ecopack reserves the right to change these Terms and Conditions without prior notice, these changes being published in the Terms and Conditions area at www.ecopack.pt.
3. Intellectual Property
The www.ecopack.pt website and all its content are protected under the Intellectual Property Law, in particular copyright and trademarks. Any use, reproduction or total or partial mentionof its contents is prohibited and constitutes a crime when carried out without the prior authorization of ecopack.pt.
The use of the www.ecopack.pt domain or links to it for abusive purposes, and without prior authorization, may be liable to appeal to the competent legal means by Ecopack.
Ecopack disclaims any responsibility for the abusive placement of links to the www.ecopack.pt domain on other pages, the origin of these pages and the content registered on them.
4. Use and Privacy of Data
The use and treatment of personal data on the ecopack.pt website is the responsibility of Ecopack in compliance with Law 67/98 of 26 October, on the Protection of Personal Data.
Ecopack guarantees the security, privacy and confidentiality of personal and other data provided by its customers when registering, ordering and / or paying at www.ecopack.pt, with such data and information to be used by Ecopack for order processing and invoicing
Unless opposed by the client, the data and information provided may be used by Ecopack for promotional, advertising and / or marketing purposes, for which they will be processed by computer and stored in the Ecopack database.
The data required to make the payment, as well as the selection inherent to it, are duly protected by encrypting the information provided by the customer, to whose content only Ecopack has access.
Customers have the right to access, rectify and cancel their data. Through the My Account option, you can consult or change your personal data, edit your address book or change your password.
If you wish to stop being part of the Ecopack database, you can exercise this right through the following means:
– Email address: geral@ecopack.pt
– Letter: Rua Horta de Bacelos nº4 (Lote 13)
2690-390 Santa Iria de Azóia, Lisboa
Portugal
– Telephone: 211518084 – Office hours: Monday to Friday, from 9am to 6pm.
When providing their data, the user is asked for the express authorization to receive information about products and services that may be of interest to them. This authorization allows Ecopack to use your personal data for the purpose of direct marketing through any communication channel, namely through electronic mail, SMS or other forms of automatic calling.
Ecopack will not sell or share its customer database with third parties.
5. Computer Security
The www.ecopack.pt website is equipped with security systems, in order to guarantee the protection of data entered by users, as well as to prevent unauthorized access to data, improper use, disclosure, loss or destruction. However, it is the user’s responsibility to ensure that the computer he is using is adequately protected against harmful software, computer viruses and worms.
In this sense, it is recommended that you always take into account the following safety recommendations:
– Do not use public computers to enter personal data, such as credit card numbers.
– Safeguard the confidentiality of your personal data;
– Do not forget your access codes and password;
– Regularly clear your computer’s cache (temporary files);
– Erase private information from your computer’s disk.
– Always use an updated antivirus on your computer;
– Make sure your Windows is up to date (if you have the Windows operating system). Use Windows automatic updates. These help to correct possible security flaws that may exist.
– Use an enabled firewall: Having a firewall installed and enabled blocks some attempts to access the computer externally, making it less vulnerable.
6. Online Pricing Policy and Product Information
The data, prices and specifications present on this website are presented for informational purposes only, the ecopack.pt website reserves the right to modify at any time the information and commercial offer presented on: products, prices and promotional campaigns, commercial conditions and services .
We make the necessary efforts so that the information presented is free of typographical errors and, whenever it occurs, we will proceed, as soon as possible, to correct it.
Product prices and specifications are subject to change without notice.
The information available on the www.ecopack.pt website is completely free for its users and the simple access to it does not create any kind of commercial or professional relationship between the users and Ecopack
7. Online Ordering Process
Making purchases through the ecopack.pt website implies registration, filling in the form available online. Mandatory fields must be duly completed, otherwise the order will not be processed.
Once registered, simply add all the items you wish to purchase to the virtual shopping basket. You must follow all steps of the purchase so that it is successfully completed.
The validation of the purchase order assumes that the customer is aware of and accepts the Terms and Conditions of the website www.ecopack.pt.
As soon as you finish your purchase, you will receive an automatic email confirming the transaction.
After ordering online, Ecopack will confirm the respective payment to start the process of preparing and delivering the goods.
The expected delivery date will be communicated to the customer via email, after payment confirmation.
If the data is not correct, you can immediately request a change, or even, the cancellation of the purchase made.
8. Availability of Products from Online Orders
Ecopack only processes an order placed by a customer after confirmation of the respective payment, so it cannot guarantee the availability of the items until the beginning of said processing.
The products presented on this website are subject to the availability and quality of the existing stock.
Ecopack undertakes to deliver the orders, properly packaged, within an average of 72 working hours after confirmation of payment by the bank.
Ecopack only dispatches on weekdays. In this way, neither Sundays nor holidays are counted for the estimated delivery of orders.
Deliveries are made from Monday to Friday, except on public holidays, from 9am to 6pm.
Estimates of delivery dates are indicative only and are the responsibility of the carriers.
Any delay in the shipment of items, given the estimated dates presented, does not confer the right to compensation.
In the event that one of the ordered products is not available from stock, Ecopack will contact the customer by email or telephone within 15 days from the date of payment of the order, in order to inform the new delivery time of the product.
Ecopack may suggest to the customer the choice of a product with equivalent quality and price to replace the unavailable product. In case of refusal by the customer, Ecopack will proceed with the refund through credit for purchases of other products in our store
9. Home Delivery of Online Orders
Ecopack undertakes to deliver the products, properly packaged, within an average period of 72 hours after receipt of the order and respective confirmation of payment by the bank.
After confirmation of payment for the order, the order preparation process begins.
The customer will receive an email informing them of the status of the order and the date scheduled for delivery.
10. Payment Methods
To pay for purchases made at Ecopack Online, the customer may use the following means:
1. Credit card for Services
2. PayPal system
3. Bank Transfer
4. Cash payment
5. Credit card (Visa, Mastercard);
Payments by Visa and Mastercard are ensured by the secure payment system via Easypay – Instução de Pague Lda:
11. Online Shopping Cancellation Policy
Orders placed online can be canceled at any time until delivery, with the right to a refund of all amounts paid.
Failure to pay the order within 20 working days following the date on which it was placed, implies automatic cancellation of the same.
12. Satisfaction and Return Policy for Ecopack
Within the 14 days following the receipt of the product (s) purchased at www.ecopack.pt, the customer may, without any penalty or need for justification, exercise his right to terminate the contract, under the terms legally provided for. For this purpose, the customer must return the product (s), accompanied by the original invoice and in the same condition in which it was delivered, including original packaging.
For return after delivery, the customer must contact the Ecopack Customer Service through one of the following channels:
– Customer Support Line: 211518084
– Email address: geral@ecopack.pt
The credit note on account will only be made after checking the product status.
Ecopack reserves the right not to accept articles that do not comply with these conditions.
13. After Sales Service
Any request for clarification, suggestion or complaint should be addressed to Ecopack through one of the following means:
– Through the contact page / form on the www.ecopack.pt website
– Sending a registered letter to: Rua Horta de Bacelos nº4 (Former Lot 13)
2690-390 Santa Iria de Azóia
– Through the customer support line 211518084, available from Monday to Friday, between 9 am and 6 pm
14. Product Comments and Evaluation Policy
The www.ecopack.pt site allows its users to comment and vote on the products they have purchased at Ecopack. Comments can only be entered by registered users on the Ecopack website.
All comments entered are subject to mediation by Ecopack prior to publication.
Ecopack reserves the right not to publish comments that go against the rules defined in these Terms and Conditions.
Comments will only be accepted whose content only focuses on the specific features and functionality of the commented product. In this sense, comments about Ecopack, its services, brands, suppliers or prices are excluded.
