Returning orders

Commercial Satisfaction and Return Policy Ecopack.pt

DL No. 24/2014, of 14 February

CONTRACTS CELEBRATED AT DISTANCE AND OUTSIDE COMMERCIAL ESTABLISHMENT

Within 14 days after receiving the product (s) purchased at www.ecopack.com, the customer may, without any penalty or need for justification, exercise his right to terminate the contract, under the terms legally provided. For this, the customer must return the product (s), accompanied by the original invoice and in the same condition in which it was delivered, including original packaging.

For return after delivery, the customer must contact Ecopack's Customer Service through one of the following channels:

    - Customer Service Line +351 210513800

    - Email address - geral@ecopack.pt

The credit note on account or alternatively the refund of the value of the products will only be made after checking the condition of the product.

Ecopack reserves the right not to accept articles that do not comply with these conditions, according to the applicable law DL no. 24/2014, of 14 February

 After Sales Service

Any request for clarification, suggestion or complaint should be addressed to Ecopack through one of the following means:

    - Through the page / contact form on the website www.ecopack.pt

    - Sending a registered letter to: R. Horta de Bacelos nº4, 2690-390 Santa Iria de Azoia, Portugal

    - Through the customer support line +351 210513800 , available from Monday to Friday, between 9 am and 6 pm